OUR SERVICES
DATA
MANAGEMENT
We provide data storage and data management solutions, which are of utmost significance to a sound IT department. This eliminates the headache of lost files, virus infection, and accidental deletion.
DISASTER
RECOVERY
We understand how important it is to recover a system if disaster occurs, so we provide a solution which allows for simplified backup and recovery of databases, servers, data files and applications. We strive to minimize the clients’ downtime.
SOFTWARE & HARDWARE
DEPLOYMENT
Hardware & Software deployment is an extensive undertaking that can be overwhelming and draining to the client’s internal resources. Our consultants are experienced and trained at developing custom solutions that work within a client’s constraints.
PROJECT & PROGRAM
MANAGEMENT
We provide high-level program management to maximize the efficiency of IT management systems and techniques.
CYBERSECURITY
We offer Cybersecurity Assessment, Vulnerability Management, Incident Response, Compliance (NIST, CMMC, ISO 27001, 800-171, PCI-DSS), Governance and Risk Management, Pen Testing and Policy and Procedure Development.
24/7 INFRASTRUCTURE
MONITORING
We provide 24/7 Network Monitoring Services, which include:
IT Monitoring – Monitoring and alerting of condition, availability, and performance of applications and services to streamline operations.
Network Performance Tracking – Determine which processes/services consume the most bandwidth and cause connection issues, as well as recommendations on leveling resources to increase operational performance.
END-USER
SUPPORT
Our consultants are the first line of defense to assist our clients when they encounter vulnerabilities or defects with their applications or hardware. Our services encompass the following, but may not be limited to:
- Management of all activities associated with application and infrastructure maintenance, break/fix, installation, moves, additions, change, inventory, disposition and sanitization.
- Creating and maintaining Standard Operating Procedures, policies, SLAs and end-user training guides and tutorials.
- Software implementation, utilization, modification, testing, configuration, troubleshooting and problem resolution.
VIDEO CONFERENCING & TELEPHONE SUPPORT
Our consultants implement scalable and reliable solutions to match our client’s needs and to maximize investment. Our services range but may not be limited to the following:
- Installing (VOIP) and analog devices
- Install/upgrade call center management tools.
- PBX support.
- Unified Messaging.
- Circuit administration.
- Administration for Video & Conferencing (WebEx and Skype).
Reliable communication is key to any successful business, we strive to ensure that is never interrupted.
APPLICATION &
MAINTENANCE SUPPORT
Our trained consultants follow a simple but well-tested approach when managing our client’s applications. We refer to it as the AIEP approach.
- Assess: Assess all users concerns and issues to improve the application productivity / utilization.
- Implement: Implement all security updates and bug fixes.
- Evaluate: Evaluate all updates and fixes to ensure no impact to operations.
- Protect: Protect the infrastructure against hostile attacks via applications vulnerabilities.
Following this approach allow us to keep our client’s up-to-date on regulations, policies and practices, which in return, secures their intellectual property.
SAP MANAGED SERVICES
We provide S4 Hana Upgrade Strategy, SAP Optimization, SAP Data Archiving, and SAP Managed Support (Application Support, Installation & Upgrade, Process Support, Configuration/Enhancements, Interfaces/Integrations, and OpenText Vendor Invoice Management).
IT STAFFING
We offer a full spectrum of IT staffing services, including hiring on a contract basis, or direct hiring. We have the experience and knowledge to provide the best IT professionals with your company based on your hiring needs.